Your journey to better health starts here....
Welcome to your health home – a new model for primary care in Nova Scotia.
The Mentor Clinic is a demonstration clinic for the “health home” model of primary care. It is intended to be like the school system – if you live in this neighbourhood, you come to this clinic for care. You are attached to the clinic, not to an individual healthcare provider, so that if providers go on vacation, retire, leave or are unavailable, you will still get your healthcare services at this clinic.
It is built on a truly collaborative approach to primary care that puts you at the centre of a team of dedicated health care practitioners. Our focus is on helping patients to learn and understand how their bodies work so that they can develop their long-term health goals and be an active partner in the care and management of their own health.
You
The Mentor team includes
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Family Physicians
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Nurse Practitioners
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Dietitians
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Occupational Therapists
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Social Workers
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Physiotherapists
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Kinesiologists
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Specialty Nurses (Eg. Lactation Consultant, Family Practice)
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Medical Administrators
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Clinic Manager
The Mentor Model
The traditional model of primary care is reactive: if you have symptoms, YOU identify a problem, then the health system reacts by trying to diagnose and treat it. At the Mentor Clinic, we’re taking a new approach: wouldn’t it be better if your health care team worked with you to proactively help reduce and prevent illnesses in the first place?
Our goal at the Mentor Clinic is to provide each of our patients with the guidance, resources and support to take control of their own health. Our multi-disciplinary team of practitioners work collaboratively to develop a holistic view of your health and help you set and achieve your health goals.
Truly Collaborative & Interdisciplinary Care
As a patient of the Mentor clinic, you’ll have an entire team of healthcare providers working to support your health. If your doctor is away – or no longer with the clinic – you’ll still have access to primary health care.
Holistic View of Health
We don’t operate on a ‘one problem per visit’ basis – at the Mentor Clinic, we look at all the physical and social determinants of your health through a comprehensive intake process.
A Focus on Preventative Care
As the saying goes, an ounce of prevention is worth a pound of cure. Our proactive approach to healthcare helps you take control of your own health by helping you to set your health goals, scheduling regular screenings and providing ongoing follow up care.
Empowering Patients
You learn from us, and in turn we also learn from you. Our goal is to build a healthier community – and for you to feel empowered in your health journey, while connecting and sharing with others on theirs.
Using Technology to Enhance your Experience
We use an NS Health approved Electronic Medical Record (EMR) system to safely store and share your medical information. With your consent, your medical information can be accessed by anyone on our care team, to ensure smooth communication and coordination of care between providers and you. This tool helps to reduce the number of times you are asked to provide your medical information.
Our Values
People
People are our greatest asset. We value passion, drive, and commitment. In return we provide opportunities for personal and professional growth and development. We encourage self-care, balance, and making time for personal health and wellness, for both ourselves and the people we work alongside, by:
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Lifting others up when times get tough or stressful.
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Being approachable, respectful, and supportive while maintaining appropriate boundaries.
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Actively seeking out opportunities for ongoing personal and professional growth.
Agility
We thrive on Agility. Agility is the confidence to adapt to change, as well as the safety to learn from trying, failing, pivoting, and trying again. Innovation requires expertise, risk, and safe supportive workplaces, by:
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Being open to cross-functional collaboration and encouraging multiple points of view to find comprehensive solutions.
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Seeking and acting on feedback in a positive manner by exploring new knowledge and approaches.
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Practicing original, ‘outside the box’ thinking with a balance of speed and quality, and a focus on outcomes and results.
Care
We define Caring as empathy, compassion, and kindness, with each other and for the people we serve. Each of our clients is unique, with different needs and priorities – there is no ‘one size fits all.’ Caring requires awareness, acceptance, respect, inclusion, and humble self-confidence, by:
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Practicing active listening and inclusion by engaging all voices at the table and taking time to respect pauses and reflection.
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Practicing a model of customer intimacy by understanding, advocating for, and serving the true needs of the individual patient or client.
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Advocating for our colleagues and treating them with courtesy and respect.
Trustworthiness
Trustworthiness is the genuine and respectful approach we take in everything we do. Its core is personal integrity, which we define as “do the right thing, even when no one is looking.” Trust is the cornerstone of how we deliver consistent, reliable care to those in need, by:
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Being rigorous and consistent in following agreed processes and best practices.
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Taking ownership of your work and be mindful of others time and capacity to help
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Fostering an open and transparent culture which identifies issues truthfully and respectfully, creating impetus for change.
Our values are what we use to guide our daily activities, behaviours, and decision-making. The Mentor Clinic values are:
Designed by Medical Experts
Mentor Clinic is operated on behalf of Nova Scotia Health by PRAXES Medical Group. PRAXES provides 24/7 medical support for remote workers in some of the most challenging environments on the planet. We improve the medical care at your remote work site to reduce costs and risk and maximize productivity. We provide peace of mind for Captains and Site Supervisors, Crew and Workers, Senior Managers and Families at home.
